Reimagining Legal’s Role in the Digital Enterprise by Expanding to Include Contract Management

[JohnLough]

Legal is no longer just a back-office function—it’s a strategic enabler of enterprise agility, risk mitigation, and business continuity. Forward-thinking organizations are modernizing Legal operations to keep pace with rising demand and operational complexity. 

With Legal Service Delivery (LSD), companies like Dell and HSBC are transforming how Legal teams operate—creating a "legal front door" that empowers employees through self-service, streamlining access to legal resources, while enabling attorneys to focus on high-impact work. The result? Scalable, efficient Legal teams that are no longer bottlenecks, but business accelerators. 

As Legal departments evolve, the next frontier is clear: contract management. Recognizing this, ServiceNow introduced Contract Management Pro (CM Pro) in November 2023—an enterprise-grade product built on the ServiceNow AI Platform. CM Pro goes beyond Legal, addressing contracting needs across departments and unlocking new levels of efficiency and collaboration. 

Together, Legal Service Delivery and Contract Management Pro form our Legal and Contract Operations (LCO) suite—a unified approach to digitizing legal workflows and enabling organizations to move faster, with greater control. Learn more about CM Pro and Legal and Contract Operations by contacting your ServiceNow account team to see if it’s right for your organization.