How to hide helpful widget from KB article for only Legal service portal?

[Kruthik M Shiva]

Hi All,
I have a requirement to hide Helpful widget from KB article, but it should be only for legal service portal and not for all the other KB of other portal. How to do this please provide any solution or pointers on this.
PFB screenshot for reference.
Thanks in advance.

[Community Alums · Accepted solution]

Hi @Kruthik M Shiva ,

 The below property decides whether to show "Helpful" or not:

glide.knowman.show_yn_rating and  glide.knowman.show_yn_rating.roles.

If you wanty to limit with respect to a particular portal then , try using roles to show this helpful based on roles "glide.knowman.show_yn_rating.roles"

[Kruthik M Shiva]

where will I get this Property?

[Community Alums]

Hi @Kruthik M Shiva ,

 Just Type "sys_properties.list" on the navigator

then search for the "name":

[Kruthik M Shiva]

Hi @Community Alums ,
Is there any work around other than this since this property change is kind of global change is there anyway only for that particular KB, we can hide it. Role based is fine, but the particular roles need to be given for all other KBs since that is not possible is there any alternative method for this.