Hi everyone,I wanted to discuss how the Create Matter UI action behaves in ServiceNow Legal Service Delivery (LSD) and look into a specific behavior regarding practice area configurations. 1. Standard Visibility ConditionsNormally, for the "Create M...
Hi Everyone, I am facing an issue with Legal Service Delivery (LSD) where the "Create Matter" UI Action is not visible on a Legal Request record. What i am at :- I have a Legal Request under the Digital Forensics category (which has both a Request a...
I have a Decision Table record named "Risk Level Ranges" present in the sys_decision table. The condition logic is configured to determine the risk type based on specific inputs.However, when I try to select or reference this Decision Table inside ...
Hi ServiceNow Community,We are working on a Legal Service Delivery (LSD) implementation on the Zurich release and have a requirement to enable Q&A Genius Results in:Legal Counsel Center (LCC)Employee CenterGlobal SearchHowever, the client has decided...
For some users, i am getting the below error when i impersonate them - You do not have the required permissions to view this content. Access is restricted by the report_view ACL. Please contact your administrator for assistance I started facing this ...
Hi everyone,I’m working on a requirement to create a Legal Request report where users should be able to include only the flagged Work Notes from the Activity Log.So far from my investigation:Flagged Work Notes are stored in the OOB sys_activity_suppl...
Spoiler Dear Community I am going to start working on LSD implementation project as Business Analyst. I am looking for ServiceNow LSD BRD template & requirement gathering template. Can someone help me where can i find the BRD template & Requirement ...
Hi Everyone,I'm currently exploring the OOB Conversational Contract Search and Insights Agentic Workflow available in ServiceNow Contract Management Pro and would like to understand its backend execution flow from a technical perspective.I'm not loo...
Hello Guys,Recently I have registered to Suite Certification - Legal Service Delivery and they have multiple Micro certifications and Delivery Accreditation - Legal Service Delivery. I have completed all the micro certifications but I have failed Leg...
Hello,I am experiencing issues with email notifications titled "New comment posted" and would like to ask for your guidance.1. Duplicate email notifications for status changesWhen an update includes a status change, the same notification email is som...
Hello,I would like to ask for advice regarding Email Script customization in ServiceNow.Currently, I am considering creating a CMRTASK version of the Email Script "additional_comments_posted_lr", which is used for "New comment posted" notifications.H...
Is there a way from a Legal Matter to generate a request over to IT in ITSM? If not, is there an alternative? When I go to the Task tab and create new, it is a Legal Matter Task.
How are others handling the ongoing maintenance of Practice Area Leads? I noticed the sn_lg_ops.request_config role, but from what I can tell it allows users to make configuration changes directly in production. In our environment, we follow a least‑...
We are new to Legal Service Delivery and are encountering an issue where users, who are members of the assignment group to which a Legal Request is assigned, are unable to reassign the request to a different group.The field remains read-only. Accordi...
This document is an English translation of the original Japanese text.■ Observed BehaviorWe have confirmed that the “Send for Signature” button appears on the CMR record after the Legal Final Review task is completed.However, in our environment, the ...