how to remove overdue days from service portal
can someone please tell from where this 'overdue' thing is coming and how can i remove that?this is in service portal in my to-dos section.
Forum Posts
Legal Request Transfer Defect
Hi all,I'm not sure whether ServiceNow is aware, but there appears to be defect with the "Transfer Request" functionality available within Legal Request Management. Attempting to transfer a request fails in certain circumstances with the error messag...
How does the practice area get set on a Legal Matter from a Record Producer
I have my practice area and my record producer set up and creating legal matters properly and pulling in the template specified but for the life of my I cannot remember how to set the Practice Area or Category on the matter - please help jog my memor...
Ad-hoc approval in legal service delivery
I am working on the ad-hoc approval in Legal service delivery intake form. According to the out of the box functionality, the approval should be a part of the assignment group and then only approver can initiate ad hoc approval from the legal counsel...
Ad Hoc (Initiate Approval) button disappearing
I am working on Stock Preclearance catalog item in Legal Module, I want to add the functionality of adding adhoc approval. I can see 'initiate approval' button in the legal counsel center. If I want to initiate any other user for approval, it says th...
Reopen Retired Legal Matter Template
Once a Legal Matter Template is retired, can it be reopened? I need to rework the phases but they're greyed out and I don't want to keep recreating the template.
Legal Matter Task types & fields
My team is starting use the legal management space more and we are looking for some guidance regarding the legal management tasks. There a five task types (Data Collection, Documentation, Risk & Mitigation, Interview, and Reward) and each have an ass...
Resolved! Legal Request Management - Question about request assignment permission
Hello - We are new to Legal Service Delivery, and we are having an issue where we have users that are a member of the assignment group that a Legal Request is assigned to, however, the user is unable to 'Assign to Me' within Legal Counsel Center on t...
Integration between case mgmt from Legal, HR and WSD!
Do you know if there is an integration between case mgmt from Legal, HR and WSD? I mean when one area needs to engage another one... is there any documentation about that? There are some request that requires legal and WSD help on the same request an...
Visual Task board card issue
Hi Experts, Requirement:How can we display related matter tasks on Visual Task Board (VTB) cards? scenario:I have created VTB on matter table. The user wants to view related matter tasks directly on each VTB card. Expected Behavior:When user clicks o...
Legal Service Delivery - External Signatory Details to NDA generation
I am attempting to generate the Signatory Details on the contract, but when I set up the participant to put in the Name, Title, and Email from the catalog item, it doesn't set into the contract itself. From the OOB Catalog Item, I have a participant...
COI
i made one more record producer which is the copy of Conflict of Interest Disclosure. But when i am submitting the request, below error is coming.Error occured while updating record: Operation against file 'sn_lg_ops_request' was aborted by Business ...
Resolved! Help Shape the Future of CMPro & LSD — Quick Survey!
We are excited to learn how you're currently using LSD and CMPro, and to understand your expectations—especially when it comes to incorporating AI into your workflow. Your feedback will directly influence how we enhance the product to better serve yo...
Contract Management Pro - Word Plug in Issue
I continue to have issues with the "ServiceNow Contracts" Word Plug In that is part of the Contract Management Pro Application. When I connect it to my instance, it just spins and then opens up the instance in a new tab. Has anyone else had this issu...
Initial Assignment Group [LSD Module]
Hi LSD Community, currently I face the issue to search for a OoB field, which can show ne the "initial" Assignment Group. This means the field should show, which was the first Assignment Group for this request. Scope is only Legal Request Management....
