How to generate a request to IT from a Legal Matter
Is there a way from a Legal Matter to generate a request over to IT in ITSM? If not, is there an alternative? When I go to the Task tab and create new, it is a Legal Matter Task.
Forum Posts
Resolved! How are others maintaining Practice Area Leads with least‑privilege access?
How are others handling the ongoing maintenance of Practice Area Leads? I noticed the sn_lg_ops.request_config role, but from what I can tell it allows users to make configuration changes directly in production. In our environment, we follow a least‑...
Legal Request Management - Question about request assignment permission (Part 2)
We are new to Legal Service Delivery and are encountering an issue where users, who are members of the assignment group to which a Legal Request is assigned, are unable to reassign the request to a different group.The field remains read-only. Accordi...
Conditions for Displaying the “Send for Signature” Button on the CMR Record
This document is an English translation of the original Japanese text.■ Observed BehaviorWe have confirmed that the “Send for Signature” button appears on the CMR record after the Legal Final Review task is completed.However, in our environment, the ...
Create diary entry linked to case and view in calendar in LSD
Hi Team I have a requirement to Create diary entry linked to case and view in calendar in Legal Service Delivery Module. Can anyone help here to understand if we have anything OOB for this or should we do it in custom way.
Resolved! Installation on PDI
Hi all,I'm trying to install this on my PDI but I'm not able to find it when searching "Legal" or "sn_lg_ops" in the application manager page (/now/app-manager/home). I can see that others have already asked this question but it's not clear to me wha...
Making Comments Mandatory When Completing an LSD Review
This document is an English translation of the original Japanese text. I have a question regarding the review functionality in Legal Service Delivery (LSD).We would like to make the comment field mandatory when the reviewing department completes a re...
Resolved! Legal Request Transfer Defect
Hi all,I'm not sure whether ServiceNow is aware, but there appears to be defect with the "Transfer Request" functionality available within Legal Request Management. Attempting to transfer a request fails in certain circumstances with the error messag...
Does anyone know who has moved from TeamConnect by Mitratech to the ServiceNow LSD?
We are exploring whether we can transition from TeamConnect to ServiceNow LSD (Legal Service Delivery) and would like to know if anyone has already completed this transition.
UI action not cancelling for ui page
Hi All,I have a requirement to create a dialog box to handle cancellation reason and i created a ui page which works.But, the ui action i have used the existing OOTB ui action script and modified it to call my ui page but it doesn't submit when i cli...
Contract Management Pro for Legal Service Delivery and Legal Simple Contracts
What is the difference between Contract Management Pro for Legal Service Delivery and Legal Simple Contracts ??
Legal stock preclearance - scratchpad
This is Legal stock preclearance module. I have provided an out of the box catalog client script.I am not able to find the display business rule for scratchpad. Where canSubmit and isFieldError functions are defined ??
Adding New Views in 'My Requests' Widget for Legal Matters
I've added more drop-downs in the View area of the My Requests widget in Employee Center to Open Legal Requests, Close Legal Requests, Open Legal Matters, and Close Legal Matters. But, the one thing I've noticed with the Open Legal Matters filter, th...
Can we see records of a table created under Legal Request Management scope in Legal Cousel Center?
We have created a table in Legal Request Management Scope. Can we see those records in Legal Counsel Center? Or we can see see records only if table extends Legal Request table? Thank You
