Hi everyone,I’m working on a requirement to create a Legal Request report where users should be able to include only the flagged Work Notes from the Activity Log.So far from my investigation:Flagged Work Notes are stored in the OOB sys_activity_suppl...
Spoiler Dear Community I am going to start working on LSD implementation project as Business Analyst. I am looking for ServiceNow LSD BRD template & requirement gathering template. Can someone help me where can i find the BRD template & Requirement ...
Hi Everyone,I'm currently exploring the OOB Conversational Contract Search and Insights Agentic Workflow available in ServiceNow Contract Management Pro and would like to understand its backend execution flow from a technical perspective.I'm not loo...
Hello Guys,Recently I have registered to Suite Certification - Legal Service Delivery and they have multiple Micro certifications and Delivery Accreditation - Legal Service Delivery. I have completed all the micro certifications but I have failed Leg...
Hello,I am experiencing issues with email notifications titled "New comment posted" and would like to ask for your guidance.1. Duplicate email notifications for status changesWhen an update includes a status change, the same notification email is som...
Hello,I would like to ask for advice regarding Email Script customization in ServiceNow.Currently, I am considering creating a CMRTASK version of the Email Script "additional_comments_posted_lr", which is used for "New comment posted" notifications.H...
Is there a way from a Legal Matter to generate a request over to IT in ITSM? If not, is there an alternative? When I go to the Task tab and create new, it is a Legal Matter Task.
How are others handling the ongoing maintenance of Practice Area Leads? I noticed the sn_lg_ops.request_config role, but from what I can tell it allows users to make configuration changes directly in production. In our environment, we follow a least‑...
We are new to Legal Service Delivery and are encountering an issue where users, who are members of the assignment group to which a Legal Request is assigned, are unable to reassign the request to a different group.The field remains read-only. Accordi...
This document is an English translation of the original Japanese text.■ Observed BehaviorWe have confirmed that the “Send for Signature” button appears on the CMR record after the Legal Final Review task is completed.However, in our environment, the ...
Hi Team I have a requirement to Create diary entry linked to case and view in calendar in Legal Service Delivery Module. Can anyone help here to understand if we have anything OOB for this or should we do it in custom way.
Hi all,I'm trying to install this on my PDI but I'm not able to find it when searching "Legal" or "sn_lg_ops" in the application manager page (/now/app-manager/home). I can see that others have already asked this question but it's not clear to me wha...
This document is an English translation of the original Japanese text. I have a question regarding the review functionality in Legal Service Delivery (LSD).We would like to make the comment field mandatory when the reviewing department completes a re...
Hi all,I'm not sure whether ServiceNow is aware, but there appears to be defect with the "Transfer Request" functionality available within Legal Request Management. Attempting to transfer a request fails in certain circumstances with the error messag...
We are exploring whether we can transition from TeamConnect to ServiceNow LSD (Legal Service Delivery) and would like to know if anyone has already completed this transition.