We are exploring whether we can transition from TeamConnect to ServiceNow LSD (Legal Service Delivery) and would like to know if anyone has already completed this transition.
Hi All,I have a requirement to create a dialog box to handle cancellation reason and i created a ui page which works.But, the ui action i have used the existing OOTB ui action script and modified it to call my ui page but it doesn't submit when i cli...
What is the difference between Contract Management Pro for Legal Service Delivery and Legal Simple Contracts ??
This is Legal stock preclearance module. I have provided an out of the box catalog client script.I am not able to find the display business rule for scratchpad. Where canSubmit and isFieldError functions are defined ??
I've added more drop-downs in the View area of the My Requests widget in Employee Center to Open Legal Requests, Close Legal Requests, Open Legal Matters, and Close Legal Matters. But, the one thing I've noticed with the Open Legal Matters filter, th...
We have created a table in Legal Request Management Scope. Can we see those records in Legal Counsel Center? Or we can see see records only if table extends Legal Request table? Thank You
Hi all,I'm not sure whether ServiceNow is aware, but there appears to be defect with the "Transfer Request" functionality available within Legal Request Management. Attempting to transfer a request fails in certain circumstances with the error messag...
can someone please tell from where this 'overdue' thing is coming and how can i remove that?this is in service portal in my to-dos section.
I have my practice area and my record producer set up and creating legal matters properly and pulling in the template specified but for the life of my I cannot remember how to set the Practice Area or Category on the matter - please help jog my memor...
I am working on the ad-hoc approval in Legal service delivery intake form. According to the out of the box functionality, the approval should be a part of the assignment group and then only approver can initiate ad hoc approval from the legal counsel...
I am working on Stock Preclearance catalog item in Legal Module, I want to add the functionality of adding adhoc approval. I can see 'initiate approval' button in the legal counsel center. If I want to initiate any other user for approval, it says th...
Once a Legal Matter Template is retired, can it be reopened? I need to rework the phases but they're greyed out and I don't want to keep recreating the template.
My team is starting use the legal management space more and we are looking for some guidance regarding the legal management tasks. There a five task types (Data Collection, Documentation, Risk & Mitigation, Interview, and Reward) and each have an ass...
Hello - We are new to Legal Service Delivery, and we are having an issue where we have users that are a member of the assignment group that a Legal Request is assigned to, however, the user is unable to 'Assign to Me' within Legal Counsel Center on t...