How to hide helpful widget from KB article for only Legal service portal?

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Kruthik M Shiva
Tera Contributor

‎04-17-2023 02:11 AM

Hi All,
I have a requirement to hide Helpful widget from KB article, but it should be only for legal service portal and not for all the other KB of other portal. How to do this please provide any solution or pointers on this.
PFB screenshot for reference.
Thanks in advance.

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Community Alums
Not applicable

‎04-17-2023 02:27 AM

Hi @Kruthik M Shiva ,

 The below property decides whether to show "Helpful" or not:

SandeepDutta_0-1681723521596.png

glide.knowman.show_yn_rating and  glide.knowman.show_yn_rating.roles.

 

If you wanty to limit with respect to a particular portal then , try using roles to show this helpful based on roles "glide.knowman.show_yn_rating.roles"

 

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Community Alums
Not applicable
In response to Kruthik M Shiva

‎04-17-2023 04:58 AM

Hi @Kruthik M Shiva ,

Unfortunately NO!!

 

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