That’s a wrap! With the end of 2023 marks the celebration of Legal Service Delivery’s successes and accomplishments this year. From Utah to Vancouver, Legal Service Delivery traveled globally to bring various new features and capabilities to its legal customers. Follow along as we reflect on Legal Service Delivery’s journey this year.
In 2023, we focused on three main goals: Streamlining legal workflows and processes, delivering configurable workflows to our customers, and enabling our customers with workflow analytics. With new dashboards and tracking capabilities, Legal Service Delivery provided legal agents and leaders with fast, insightful, and easy-to-use tools to expedite legal processes.
Empower Legal Departments in Utah
The Utah Release featured updates to legal storage capabilities and expanded legal outreach. Our focus in Q1 was on streamlining workflows across different teams and departments, while offering enhanced integrations with third party platforms and expanding storage capabilities. The goal was to minimize steps in the legal process and drive legal workflow productivity and simplify contract collaboration.
- Legal Investigations now allow cases across different departments to triaged and routed to Legal. For example, complaints sent to HR departments can be sent between Legal and HR attached with full case details. Whether it’s through email, the Employee portal, or an anonymous report, all requests can be reviewed by multiple departments.
- Legal Catalog Builder enables legal teams to quickly create new legal workflows. Using Legal Intake Form templates, employees can submit legal requests that are automatically routed to the right legal practice area for review.
- Third-party contract review enables employees to submit contracts from other parties for review by the legal team. Legal teams can easily create revisions and send them to external counterparties.
- Response templates reduce response times related to legal requests.
- Updates to Legal Counsel Center to improve legal practitioner experiences and allow for faster solution delivery.
Elevate Legal Experiences in Vancouver
The introduction of ServiceNow’s Next Experience was a game-changer for Legal Service Delivery. In Vancouver, Legal Service Delivery proudly delivered two new features and enhancements to our legal capabilities to our customers.
- The Next Experience Legal Counsel Center offered users an all-new dashboard with intuitive capabilities. Fully equipped with visual dashboards and live metrics, legal operation leaders and teams unlocked data-driven insights into the legal process to measure performance and boost efficiency. With a revamped legal home-base, legal practitioners and operations leaders received a personalized workspace from which they could see, monitor, and prioritize legal requests as they come in. Our customers experienced improvements to productivity, legal service delivery, and transparency within their workflows.
- Using Legal Transfer request, Legal fulfillers can now transfer incorrectly submitted legal requests to a correct Practice Area & Category which eliminates the need to close requests and re-open them. Fulfillers can also include the correct catalog request item so that employees can provide the required information.
- iManage integration enables attachments to legal requests to be stored in the popular storage solution used by legal departments.
- Legal Simple Contracts added support to cloud storage capabilities including OneDrive and Google Drive.
Learn more about what was delivered in the Vancouver Release here.
Useful Webinars
Interested in learning more about how Legal Service Delivery can bring value to you and your organization? View the following webinars which dive deeper into our Legal Service Delivery products and the ways in which they transform the legal workflow:
- Wayfair’s Legal Transformation Using ServiceNow Legal Service Delivery: Discover how ServiceNow's Legal Service Delivery solution is catalyzing real-world success stories like Wayfair, empowering organizations to revolutionize their legal operations for greater efficiency and productivity.
- How Legal Service Delivery Amplifies the Value of Legal Ops: Hear from ServiceNow General Council Russ Elmer, VP of Legal Ops Andrew Brereton, and ServiceNow customers on how they transformed their Legal departments using automation and metrics from LSD to realize the full potential of Legal Ops.
- What’s new in the Vancouver Release: Legal Service Delivery: If you are looking to learn more about what’s new in the Vancouver release for ServiceNow's Legal Service Delivery release, this session is for you! Learn more about our latest new features and enhancements which include: Revamped Legal Counsel Center (powered by ServiceNow Next Experience) and Legal Contracts Enhancements.
Knowledge 2024
Curious about what’s next for Legal Service Delivery? Register early now for Knowledge 2024 in Las Vegas from May 7-9. Join us to discover what’s next for ServiceNow. We hope to see you there!
Events Page: https://knowledge.servicenow.com/flow/servicenow/k24/event/page/home
Registration Link: https://reg.servicenow.com/flow/servicenow/k24/registration
Looking Ahead
We look forward to another year full of customer satisfaction and success. Gearing up for another year of innovation and excitement, we can’t wait to unveil all that we have in store. Let’s go fast in 2024!
