How to enable Q&A Genius Results in Legal Counsel Center, Esc and Global Search without LSD Prime?

[NarasimhaP]

Hi ServiceNow Community,

We are working on a Legal Service Delivery (LSD) implementation on the Zurich release and have a requirement to enable Q&A Genius Results in:

1. Legal Counsel Center (LCC)
2. Employee Center
3. Global Search

However, the client has decided not to purchase/install the Legal Service Delivery – Prime (sn_lg_ai_prime) plugin.

We would like to understand whether Q&A Genius Results can be enabled in these experiences without LSD Prime.

Specifically:

• Is sn_lg_ai_prime a mandatory dependency for Q&A Genius Results in Legal Counsel Center on the Zurich release?
• Are there any separate/standalone ServiceNow plugins or applications that provide this capability for LCC without requiring LSD Prime?
• Can Q&A Genius Results be enabled in Employee Center and Global Search using AI Search / Now Assist in AI Search without LSD Prime?
• If yes, what are the exact plugins, dependencies, roles, and configuration steps required?
• Is there an OOTB supported configuration for LCC without LSD Prime, or would customization be required?
• Are there any ServiceNow documentation articles that confirm the supported approach for the Zurich release?

The client wants to use an OOTB supported solution and does not want to purchase LSD Prime. We would therefore appreciate guidance on the supported alternatives and required dependencies.

ServiceNow Release: Zurich
Requirement: Q&A Genius Results in Legal Counsel Center, Employee Center, and Global Search
Constraint: sn_lg_ai_prime will not be installed/purchased.

Thanks in advance for your guidance and any relevant documentation links.