End User login to Service Portal

[SNOW46]

Hello All,

Actually though I am working on MSP Instance so I have configured one new Service Portal same as OOB Service Portal.

And added some new widgets also I have cloned the homepage and made that SP as default.

I want to set the end user login for that particular domain that when an End User belonging to that Domain once logins to SNOW will redirect to Service Portal Homepage.

Can anyone suggest me how to achieve this.

Thanks,

SNOW@Das

[SNOW46]

Hi Michael,

No it doesn't works for me. If I try to give any end user role to end user and try impersonating him, then it redirects to the native view instead of the Service Portal Homepage.

Once I remove the role and cross check it then navigates to SP Homepage.

Can you please let know if there is any further modifications or changes needed.

Thanks,

SNOW@Das

[SNOW46]

Hi Michael,

Can you please let me know your suggestions on my query ?

The modifications you suggested didn't work for me?

And also in the Portal Homepage for end users once incident is submitted its not reflecting the Primary field as well as Secondary field.

Please kindly let me know. Awaiting for your prompt response on the same.

Thanks..

[Michael Fry1]

Check the system log as that Script Includes has a bunch of gs.log statements so it will tell you what the values are to confirm they are correct.

[SNOW46]

Please suggest how to find this and fix it.As it is very urgent for me to fix this issue.

[Michael Fry1]

You can find the gs.log results by going to the module Script Log Statements. The logs will all start with:

gs.log('SPEntryPage: Redirect ------------------------------- '
gs.log('session.starting_page: '
gs.log('session.nav_to: '
gs.log('session.login_redirect: '
gs.log('gs.fURI: '