Read-only role for customers

[ccouzi]

Hi fellow MSP's,  

Has anyone come across a scenario where you want to provide a customer contact with read only access to view all open incident logged by all other contacts in their organization? I was wondering if there's a way to do this without using up a fulfiller license.  

[dmaze531 · Accepted solution]

I have. It's a pretty common requests. Here is my advice. Others can speak as well:

1. 1. First and Foremost: Contact your account rep to make sure you are not violating any agreements. You do not want to put something into production and then find out you are in violation.
2. 2. See Number 1 above.
3. 3. Here is a link to a ServiceNow WIki article in useful scripts.:
   1. http://wiki.servicenow.com/index.php?title=Useful_Task_Scripts#gsc.tab=0

Walking a fine line here, so please check with the powers-that-be before you make any changes.

Helpful?

-Dan

[ccouzi]

Thanks Dan.  

We're in the process of doing points 1 and 2 but figured it can't be a unique requirement.  

Thanks for the tips.

[FinToy]

Wiki links do not work anymore. Can someone point me to right place in docs?

[Uncle Rob]

This is a feature within CSM.