How to tackle New Incoming mails in MSP ?

sach1
Tera Guru

‎07-08-2014 03:30 AM

Hi,

When any new mail comes to our ServiceNow Instance it goes in the 'default' domain.

We have some domain specific Inbound email action which are suppose to process those emails. As the new mails are being received in Default domain ,inbound email actions are not working.

Is there any way by which we can get the new emails in Specific domain ?

Regards,

Sachin

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harikrish_v
Mega Guru

‎07-08-2014 04:03 AM

Hi Sachin,



You can write an Inbound action in the global domain to take care of this. As per my understanding, the inbound email usually goes to the default domain if it is unable to locate the domain it belongs to. An inbound action in the global domain can pick this up and you can update this email to the correct domain using the senders address/ some keyword in the body or maybe using the watermark, whichever suits your requirement.



Thanks & Regards,


Hari


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