On-call scheduling and escalation trigger on ISTANBUL

[stevendraper]

I attempted to test out the On-Call Scheduling and Escalation I created in ISTANBUL; however, I was unable to get it to work.

The following are the steps I took:

1. Created On-Call Schedule
   1. Created Primary and Secondary Schedule
   2. Selected Escalation type: Rotate Through Roster
   3. Catch-all = Notify Group Manager
2. Created Trigger Rule
   1. When to activate
      1. Table = Incident [incident]
      2. Conditions = Priority is 1 — Critical and Assignment Group is {selected the assignment group that is also in the On-Call Schedule I created}

2. What action to take
   1. Group = {selected the assignment group that is also in the On-Call Schedule I created}
   2. Trigger Action = Workflow {since I do not know how to write scripts}
   3. Trigger workflow = Escalation by Email
2. Created an Incident ticket with Priority =1 - Critical.

According to everything I read on the Wiki, I have set this up correctly; however, I am not receiving any email notifications when I create a P1 Incident and assign it to the specified Assignment group.

I understand that I will need Notify for SMS to work, but do I need Notify for on-call email notifications? {I found nothing on the wiki that says I need it for email notifications}.

Have I missed a step or is there a trick for this trade that wasn't mention on the wiki that I need to do to get this to work?

[Srinivasa Rao]

Assignment Group value has to be blank for that incident in order to trigger this "On-Call Trigger"