Hi fellow MSP's, Has anyone come across a scenario where you want to provide a customer contact with read only access to view all open incident logged by all other contacts in their organization? I was wondering if there's a way to do this without u...
Hello All, Actually though I am working on MSP Instance so I have configured one new Service Portal same as OOB Service Portal. And added some new widgets also I have cloned the homepage and made that SP as default. I want to set the end user login f...
Hi All,Can anyone share some inputs on what are the configuration and implementation practices to be taken or considered for Incident,Problem and Change Management Modules with relation to MSP. Regards,Gourav
We are planning to implement a domain separated structure with several domains under the top, each having some unique configurations. Now we are only testing it in a developer environment, using one update set and backing it up regularly.Normally (in...
I attempted to test out the On-Call Scheduling and Escalation I created in ISTANBUL; however, I was unable to get it to work.The following are the steps I took:Created On-Call ScheduleCreated Primary and Secondary ScheduleSelected Escalation type: Ro...
So, in my new life, I am in charge of our current ITSM offering, which is mainly done through individual tenancies to state agencies on a single primary instance. As I look at what ServiceNow has that is similar, my research keeps leading me towards ...
Hi all,I have an update set which was created in a stand alone instance. I would like to export and commit this update set to a domain separated instance and commit the changes to a particular domain in my domain separated instance. What is the best ...
Is there any reason you would ever want to see inactive domains in the domain picker?I cannot think of any, but I wanted to check with the larger community.
Connect chat should only be available for specific domains is this possible?Global property is true:glide.connect.enabled - Enable Connect Chat and Connect supportI set this property to false, and still the (icon) chat is available in the header bar?...
HI Everyone, Is there a way to clone one instance from domain separated MSP to other domain separated MSP
ORIGINAL AIR DATE: Thursday, June 18, 2015 | 10:00 AM (PDT) | 1:00PM (EDT)Join John Chapin on Thursday, June 18, 2015 as he discusses Domain Separation in this session to examine the basics that include:Global ScopeThe Top domainProcess DomainsData A...
Howdy,Question about script actions and domain assignments. Assume a basic domain structure of global\TOP\Company A. We have a scheduled job that runs as a user assigned to a Company A domain. That scheduled job places something on the event qu...
Hello - I just upgraded our Dev instance to Fuji patch 3.- I then activated the domain_reference_picker to true.- I validate that domain_select is true.Problem: I cannot view or select global domain. If I type global in the domainpicker it goes bac...
I recently upgraded a customer to Fuji. The first thing we noticed is that the Domain Picker disappeared after upgrade. To correct this, we had to enable the Domain Picker UI Macros.In Fuji, you might see a total of 4 UI Macros for Domain Picker.You ...
So following best practices, I created a service catalog item and workflow for a customer. Both of these were created in the "global" domain.However when I tested the item all the tasks fire and assign to the "top" domain. Some of these tasks are...
