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Could ServiceNow Community Make It Easier to Find Relevant Questions and Solutions?

RobertW44865734
Kilo Contributor

I've been using the ServiceNow Community to explore different topics and noticed that finding the most relevant discussions can sometimes take several searches.

Would it be possible to improve question discovery by providing better filtering or recommendations based on:

Product and module
ServiceNow release/version
Topic or technology
Question status (solved/unsolved)
Most helpful or recently updated discussions

It would also be useful if related questions and previously accepted solutions were surfaced while creating a new post. This could help reduce duplicate questions while making it easier for members to find existing solutions.

Has anyone else experienced this, or are there other Community improvements you'd like to see?

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

@Adding admins @David  

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG
Tera Patron

As of now it is available

 

DrAtulGLNG_0-1787836716760.png

 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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