Mobile Agent App - Custom Date Field Displays but Does Not Save Back to task_time_worked

[shrutika_mhabdi]

I am facing an issue on the Customer Service Mobile Agent App where a custom Date field added to a Mobile Input Form Screen is failing to write back to the task_time_worked table upon submission.

Configuration Overview:

• Target Table: task_time_worked

• Custom Field Name: u_date_worked 

• Input Configuration:

  • Input Type: Date/Time

  • Input Attribute: RenderType = Date

• Action Item Setup: Set under Field Values (u_date_worked = {{Input: u_date_worked}}).

Observed Behavior:

1. On the Mobile Agent App:

   • The field renders fine on the Input Form Screen.

   • Users can interact with the date picker and select a date.

   • Clicking Submit successfully completes the action without throwing any mobile or UI errors.

   • Result: The u_date_worked field on the newly created/updated task_time_worked record remains blank.

2. On the Web UI:

   • Entering a date and saving directly via the Web browser works as expected and saves the date value without any issues 

Any guidance on how to map custom date field in input form screen would be greatly appreciated!

Thanks in advance!