The instance is offline. Please check again in a few minutes

mustafan
Tera Contributor

‎10-16-2024 12:37 AM

Hey,

 

I've been working on the personal instance for a long time, and I had a lot of work on it, this morning when I tried to wake up the instance I got this message: (The instance is offline. Please check again in a few minutes).

mustafan_1-1729064128961.png

 

Here is the link to the personal instance: https://dev245067.service-now.com/

 

What do you think I should do to return the instance without losing my work on it?

 

Please help

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-16-2024 05:49 AM

Hi @mustafan 

 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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danielfetterman
Tera Contributor

‎10-17-2024 04:57 AM

My team is also experiencing the same issue.  Our direct PDI links (dev###.service-now.com) are working, but going to the developer site shows that the instance is offline.  If you have your login credentials for the direct link, try logging in using that.  If not, I'd recommend waiting - for my team, we suspect that there's an issue with the developer site's 'Start Building' link, but that's just a guess.  

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