Hi, We have the CSM Portal on Servicenow.On the Customer service catalog, we have an item that require approval.When an item is ordered on CSM portal, a Case is created as well and the REQ is attached to the case. Now, lets say that the approver need...
my problem was the serverside code wasnot working condition : current.state == 2&&(gs.getUser().isMemberOf(current.assignment_group)||gs.getUserID===current.assigned_to)code://making update through serverscriptfunction onHold(){ g_form.setMandato...
Hi all! I need to modify the list view in a section within a record in workspace. The problem is that this view is the default view and is shared with other spaces, so I need to create a new view. I want to know how I can set up the view in the Asset...
Hi all. First time posting for help and I am sure my client is not the only one experiencing this scenario. Customer reports incident for their laptop not functioning properlyTech determines it needs to be replaced (either due to amount of time re...
Hello Everyone,If anyone is using it, my asks are:1. Are you using it successfully?2. Did it suit your needs OOB or was some customization required?3. How well did it integrate with your Change process?4. If anyone using it did perform customizations...
Hi all, I recently created my first question and it stays at "My Unmoderated Items". The question was created last week.Is there a way or procedure to unlock this? I don’t see any in the other questions that exist in the forum related to the same iss...
while setting values on risk form under particular section - Entity & Applicable Attributesthe same set of values should be replicated on same Risk's form Related List (Risk assessment instance) Assessable attributes section so on set field values o...
Hallo, i have a question that i can't understand.If a user doesn't see the sys_proprties in the navigator and it is passed ti him as a URL with a filter, why can one user open it and another not?How can I understand which role makes the passed table...
Hi TeamWe have completed the integration with MS Teams and VA. However after completing this integration we are seeing user interface as :-and we would like to give "More Topics" and "Previous Topics" Navigation as buttons as per below screenshot(Thi...
I want to build a dashboard in ServiceNow that displays the status of FSM Work Orders (WO) and WO Tasks—showing how many are completed, pending, and in-progress. The goal is to track these metrics at both the PPM task level and the project level.Coul...
Instance Observer (IO) users configure alerts using Self-Serve alerts feature available in IO.OOTB Service Event Management will manage IO related events by handling it as a Push Connector. This results in correctly managed Incident Tickets towards O...
what is the lead time the change is considering to reflect as Low risk.(Because i have noticed, when the change submitted time nearer to planned start window then risk gets changed from Low to High) , hence need to know this dependency as well.
Can we use CMDB to store/track Service Accounts and link them to the Applications.The goal is when we decommission an Application, the Service Accounts will eventually automate the attestations, expiry, etc.We track SSL certificates and Domain Regist...
HelloHow do I disable this option to open a user form from the employee center?
Which tool is using ServiceNow for their own Product Documentation at docs.servicenow.com?We would like to have a documentation like this and thought its included in ServiceNow but it isn't.
