Pretty Links and Perma Links

mattberan
Tera Contributor
‎08-20-2010 07:22 AM

This morning I sent our CEO a link that kind of looked like this:


https://DEMO.service-now.com/sys_attachment.do?sys_id=8fcb35c60a0a3c1c017cd77b61309ec8&sysparm_viewer_table=kb_knowledge&sysparm_viewer_id=8fc8c91f0a0a3c1c0149bc22d14c4848

I was pretty embarrassed. I then realized I could use just the Sys_ID, and that's good, but not good enough for me.

So I created a new enhancement request in http://HI.service-now.com and then I wanted to make sure that other people could get in on that as well, so I created a voteable topic on http://servicenow.uservoice.com here

How nice would it be to see all changes when you visit demo.service-now.com/changes, or see the knowledge at Demo.service-now.com/knowledge etc.

Please visit the site and vote on the enhancement and submit an enhancement in http://hi.service-now.com if you think this would be useful!

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wallymarx
ServiceNow Employee
ServiceNow Employee
‎08-20-2010 10:44 AM
‎08-20-2010 10:44 AM

You saw the Tiny URL doc, correct? Does this not fit the need?

http://community.service-now.com/blog/guyyedwab/4405

http://wiki.service-now.com/index.php?title=Tiny_URL_Support_Plugin

Cheers,
Wally


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guy_yedwab
Kilo Guru
‎08-20-2010 11:06 AM
‎08-20-2010 11:06 AM

Many URL shorteners have an API that you can use to generate shortened URLS. For instance, Tiny URL's is:

http://tinyurl.com/api-create.php?url=

So you can, for instance, use this:

http://tinyurl.com/api-create.php?url=https://DEMO.service-now.com/sys_attachment.do?sys_id=8fcb35c60a0a3c1c017cd77b61309ec8&sysparm_viewer_table=kb_knowledge&sysparm_viewer_id=8fc8c91f0a0a3c1c0149bc22d14c4848

to get this:

http://tinyurl.com/245jt38

Maybe you could make a UI Action to get the URL. Of course, the disadvantage is the link isn't branded in any way, but it might be preferable to the extremely long links, which sometimes break when emails change the formatting.


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