SNC Reporting User Guide

[sryan]

Downloaded the "Pre-Made Book" called Reporting Data off the Wiki. Great content! Perfect way to equip those curious with how to work with Reports in SNC. Also found a few plugins that we don't have turned on that will take reporting from good to FANTASTIC! Didn't know I could download data from other sources to create a custom report - have been telling everyone it's not possible, which it's not without the Custom Charts plugin. Minnesota Local User Group has been asking for assistance with reporting - and the instructions have been right under our noses all this time. Thanks, SNC!!!

[wallymarx]

I'm looking at this too!

Wally

[jfarrer]

The basic navigating information is something that I've been needing as well. I've tried several times to point people to the wiki, but without me being there to tell them which parts are applicable it's often been confusing for them. I think documentation in the form of a basic user guide for the different parts would be good. We primarily use Service Catalog and I bet I've explained the Request->Request Item->Catalog Task structure about a hundred times (seriously), so docs that introduce the basic structure and how to navigate through the parts would be good.

We're investigating using the Project Management tools and the first few times I went to look there wasn't much documentation I could point our project managers to that they could understand. After just searching it looks like it's getting better and I know overall there is a lot of improvement that has been made recently.