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on 03-19-2021 07:36 PM
Hello everyone,
As it says in the documents /knowledge articles (links below), we need to activate a plugin to use the “sn_request_read” role along with the approver_user role, to be able to see the Variables that are available on the requested item to approve. As “approver_user” role (alone) can’t view the Variables of the “Approve requested item” in the Mobile app (Due to a issue with an ACL according to ServiceNow).
But the problem is that the "sn_request_read" can view all requests and thats not anything I want (due to requirements). Depending on release version.
I wouldn't want to assign an Approver for requested items the business_stakeholder role (As it contains more roles than only a approver_user and sn_request_read role).
(Note from ServiceNow): As there are future updates expected for the sn_request_read role, do not assign it to users without the business_stakeholder role.
Found a change of the role "sn_request_read" to "sn_request_approver" in Orlando release.
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Service Catalog PRB1405275 | Rename catalog granular roles 'sn_request_read' and 'sn_request_read_all' | Rename catalog granular roles 'sn_request_read' and 'sn_request_read_all' to the following:
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What i found in my personal instance was the "sn_request_approver_read" instead, should be the same..
You can view the requested items and its variables you are approving for only, when it comes to "sn_request_approver_read" along with "approver_user".
It's the perfect role to use with approver_user role for our requirement!
Getting started with Mobile App.
“Non-ITIL Users are unable to see the variables in the Approval record on the Mobile app.”
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832228
NOTE: “Users upgrading from Madrid or earlier versions must request the plugin.”
Test the functionality on a subproduction environment before you deploy it to a production environment!
Best of luck! 🙂
Best regards,
Gabriel Yildirim
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