ServiceNow Mobile Apps The productivity challenge Your employees rely on consumer apps that enable them to use a few taps and swipes to connect with friends, hail a ride, and deliver groceries to their doorstep, but getting actual work done from a ...
As of today, the Now Mobile/Agent Mobile apps do not offer a default component to display platform announcements. To address this gap, I’ve developed a custom solution that enables announcements to be surfaced directly in the mobile experience. This ...
AI Voice Agents Are Now Live on the Now Platform—Including Mobile We’re excited to announce that AI Voice Agents are now live on the Now Platform, bringing natural, human‑like voice conversations to both customer and employee experiences. AI Voice Ag...
When integrating external portals or corporate websites, it’s common to provide a link that should open directly in the ServiceNow Mobile App (Now Mobile, Agent, or Mobile Publishing). However, many developers notice the following behavior: Clicking...
Simplify Mobile Form Filling in ServiceNow with AI Lens If you’ve ever tried completing long mobile forms in ServiceNow—especially out in the field—you know how tedious and error-prone it can be. Typing descriptions, measurements, and inspection deta...
Jumpstart Your Employee Mobile Experience with Now Mobile Today’s employees expect work to meet them where they are — on their phones, on the go, and without friction. Jumpstart Your Now Mobile for Employees is a hands-on Impact Accelerator designed ...
Unlock Smarter Mobile Search & Chat with Now Assist on ServiceNow Mobile users expect answers instantly—without digging through menus, long forms, or knowledge bases. That’s where Now Assist for mobile search and chat comes in. In this Platform Acade...
Looking to get up and running with ServiceNow Mobile in under a minute? Our new YouTube Shorts series is here to help! These bite-sized videos are perfect for busy product managers, field teams, and mobile builders who want quick, actionable guidanc...
Overview This article demonstrates how to implement a custom pop-up modal inside a web view (iframe) in Now Mobile or Agent Mobile to prompt users for an in-app review on the Apple App Store or Google Play Store. This approach is helpful for gatheri...
When working with ServiceNow Mobile Apps, it's important to ensure a smooth user experience—even in cases of authentication failure. This article explains how to redirect users to a custom landing page when an external logout fails. Objective Redir...
When users log in to Now Mobile or Agent Mobile, you may want to display a pop-up message based on specific conditions, such as user roles or particular data. However, there's a caveat: declarative conditions won't work during login because the user ...
While working on a public Android app deployment via ServiceNow Mobile Publishing, I encountered a common but frustrating issue when uploading the generated Android App Bundle (.aab) to the Google Play Console. The Error "Your APK or Android App ...
Checklist Checklists provide a simple way to track the progress of tasks without creating additional records. Checklists can be added to the form view of any table that extends Task [task]. What we will achieve in this article? This article provides ...
Push notification translations is supported for ServiceNow provided OOB languages and also for unsupported (self localized) languages. Steps for apps team to add translations OOB and also for custom notifications created by customers. If its a custom...
As a ServiceNow developer, you may want to surface an existing portal page that already includes custom widgets inside the Now Mobile experience. Embedding task tracking, visual dashboards, or vendor-specific views into the mobile app can significant...
We've prepared a Mobile Migration Guide to help you deliver world-class mobile experiences. This guide highlights the new features in Orlando as well as lays out all the steps you'll need to take in order to migrate your organization from an earlier ...
Hello, The out of the box 'Browse' Knowledge applet shows categories from different knowledge bases all mixed up. In my opinion, it is confusing to the user if there are multiple knowledge bases. Providing the user, abillity to choose knowledge base ...
When creating a branded Now Mobile or Agent App in ServiceNow, you might encounter unexpected errors during the resigning and distribution process, especially for iOS builds. This article summarizes key issues I faced, and how to resolve them efficie...
The Issue:If you've ever used a tablet with the ServiceNow desktop interface, you might find a pretty annoying behavior when you go to a table list view, such as /incident_list.do . After the page loads, the keyboard interface for the tablet will aut...
With the Now Platform® Washington release, our ongoing investments in the mobile platform prioritize key initiatives such as: enhancing developer tools for admins to maximize their value with the platformimproving agent productivity and employee self...
LisaLatour
