New Technical Accelerator just launched! Jumpstart Your Now Mobile for Employees

David Ha · 2 hours ago

Jumpstart Your Employee Mobile Experience with Now Mobile

Today’s employees expect work to meet them where they are — on their phones, on the go, and without friction. Jumpstart Your Now Mobile for Employees is a hands-on Impact Accelerator designed to help you activate Now Mobile quickly and confidently, giving your workforce a modern, mobile-first employee experience.

Learn more here or reach out to your account team on signing up for an impact accerlerator:
https://www.servicenow.com/docs/csh?topicname=jumpstart-your-now-mobile-for-employees.html&version=l...

This accelerator introduces you to Now Mobile through guided, real-world demonstrations of its core capabilities. You’ll see how employees can easily view and manage tasks, requests, and knowledge articles from their mobile devices, while learning how Now Mobile works seamlessly with Employee Center to create a unified, end-to-end employee journey.

This isn’t just training — it’s expert-led activation designed to help you move from concept to value, fast.

What Is ServiceNow Impact?

ServiceNow Impact is a success framework built on the ServiceNow AI Platform that combines expert guidance with a digital experience to help you realize the full value of your ServiceNow investment.

With Impact, you gain:

Tailored recommendations based on your platform usage and goals
On-demand access to ServiceNow experts and dedicated teams
Prescriptive guidance to drive adoption, optimization, and long-term success

Impact ensures you’re not just using ServiceNow — you’re using it well.

What Is an Impact Accelerator?

Impact Accelerators are fixed-scope, expert-led offerings designed to deliver targeted value exactly where you need it. Each accelerator focuses on a specific outcome — such as product adoption, upgrade readiness, or feature activation — within a short, focused time frame.

Accelerators provide:

High-value insights and recommendations quickly
Direct expert attention aligned to your goals
Applied demonstrations and proven best practices

Accelerators are accessible through both the Impact Store app and the Impact Delivery Instance (IDI). Navigation may vary slightly between platforms, but your entitlements remain the same. For access to the latest Accelerator content, contact your admin to ensure your Impact Store app is up to date.

Why This Accelerator Matters

Jumpstart Your Now Mobile for Employees is a Technical Accelerator, meaning it’s designed to accelerate adoption through hands-on configuration, applied demos, and personalized coaching. It’s delivered by the Impact Squad and technical consultants to ensure you’re set up for success — not just informed.

What You’ll Get

Expert-Led Session Preparation

Optional provisioning of a temporary instance
Activation and configuration of required plugins
Environment readiness guidance

Customer Coaching Session #1 (up to 90 minutes)

Overview of employee-facing capabilities in Now Mobile
Live demonstration of configuring data synchronization between Portal and Now Mobile
Key resources and leading-practice guides to support rollout and adoption

Hands-On Experience

Temporary instance with up to 30 days of access to explore and validate configurations

Optional Customer Coaching Session #2 (up to 60 minutes)

Open Q&A with experts focused on your Now Mobile use cases and questions

Prerequisites

Some Now Mobile functionality requires Employee Center or Employee Center Pro (including associated plugins).

Availability

This accelerator is available to customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.

The Outcome

A faster path to mobile adoption.
A clearer understanding of how Now Mobile fits into your employee experience strategy.
And a workforce empowered to get work done — anytime, anywhere.

If you’re ready to turn Now Mobile on with confidence and clarity, this Impact Accelerator is your fastest way forward.