ServiceNow Mobile Apps
The productivity challenge
Your employees rely on consumer apps that enable them to use a few taps and swipes to connect with friends, hail a ride, and deliver groceries to their doorstep, but getting actual work done from a mobile device has never been as easy. Enterprise apps and sites either don’t work at all or are only redesigned for mobile use as an afterthought. And they certainly don’t take advantage of the powerful camera and location services available from mobile device hardware.
But employee expectations are changing. In these times where your ability to respond quickly is increasingly critical to success, your workforce is looking for ways be productive from anywhere. They want their work lives to have the same simplicity they get from their consumer lives. As a business, you need to be able to deliver on these expectations, and you must be able to do it quickly. Organizations cannot afford to spend months or years planning, building, and testing mobile apps that require extensive custom development.
The ServiceNow solution
The Now Platform® delivers a suite of mobile apps and development tools that enable organizations to rapidly build and deploy the mobile-first experiences their teams are demanding. Each app is purpose-built for the workflows and actions taken by a specific persona, so everyone can get work done from anywhere. Mobile Studio delivers a powerful set of packaged design elements and layout templates that enable anyone to rapidly create native, engaging experiences for iOS and Android without writing a single line of code.
The Now Mobile and Mobile Agent apps are all available as free downloads from the iOS App Store and Google Play Store. Administrators can also automatically distribute the apps through mobile device management (MDM) solutions.
Now Mobile
Put requests, approvals, and a global search — covering people, knowledge articles, and catalog items — at your employees’ fingertips. The Now Mobile app is designed to help all the requesters in your organization be productive from anywhere by providing access to the information and workflows they use every day. Employees can get started with dozens of out-of-the-box workflows, with additional mobile apps being released with every release. Virtual Agent is natively available in the app to help solve requests through self-service and users can create voice- activated Siri Shortcuts to quickly view their to-do tasks.
Mobile Agent
Make it easy for your agents to triage, act, and resolve requests while on the go. Mobile Agent provides an intuitive interface for fulfillers to accept and update work, with or without Internet connectivity. It also takes advantage of native device capabilities for tasks like barcode scanning, navigating to job sites, or collecting a signature. Get your agents to the next level of productivity with mobile workflows and screens that are optimized for handling their everyday micromoments.
Mobile App Builder
Build your own native mobile apps for iOS and Android, or extend out-of-thebox workflows with Mobile App Builder, a brand new, all-in-one builder for everything mobile. Built on the Now Design System, Mobile App Builder brings a simplified interface, immersive previews, and powerful controls for your mobile workflows. Developers of all skill levels can easily configure and build ServiceNow mobile apps in a familiar, intuitive environment. Available in the ServiceNow Store, Mobile App Builder will receive frequent updates and additions to its component library and functionality.
Built for the mobile enterprise
All of the ServiceNow mobile apps have the controls and flexibility to meet the unique needs of each organization:
- Mobile Publishing so you can bring your own visual identity to the apps by customizing the icon, splash screen, and color theme.
- User Experience Analytics delivers insight into how the apps are being used, so you can drive adoption and maximize productivity.
- Enterprise grade security deployable in any environment including MAM policies, common MDM configurations, Edge Encryption, FedRAMP compliance, and support for Domain Separation.
- 35+ out-of-the box workflows for ServiceNow apps like ITSM, CSM, FSM, and HRSD deployable with a simple plugin.
For more information on mobile platform be sure to check out the follow video on latest ServiceNow Mobile overview;
