Hello experts!
I am looking for a way to search for knowledge and incidents using AI-Search within the Service Operation Workspace (SOW) screen.
■Question
I am considering the following method. Is it possible to configure this?
- To search for incidents and knowledge in SOW and Platform UI, we use "context search". This context search uses Zing search. Is it possible to switch from Zing to AI-Search?
If this is not possible, please tell me why.
https://docs.servicenow.com/csh?topicname=c_ContextualSearch.html&version=latest
・Can I add the AI-Search feature to the right pane of the SOW?
We can add several features to this pane. Can I add AI-Search module here?
I know that We can add context search here. This question is separate from Previous question
■Premise
I know that I can add SOW search context to Global search using AI Search for Next Experience. This has been implemented and is working fine.
However, users are telling me that they cannot Global search. this because they are not using Global search.
Do you have any ideas?
Best regards.
senon
