Connect Chat on Mobile App

[geet]

Hi All,

I have just started configuring mobile app ( using both Agent Mobile & Now Mobile) and i have a requirement to enable the functionality of Connect Chat over mobile App.

When we open ITIL view on our instance we have the functionality of Connect Chat on the right hand side in the profile as follows.

Can we configure the same in mobile App? If yes, then How ?

2)When we open the service portal, we have chat functionality there as well as follows:

when we click this chat option, a small new window gets opened on my screen for chat as follows:

Can we configure the same over Mobile App? If yes, then how?

Kindly help and suggest how this can be achieved?

Regards,

Geet

[Harsh Vardhan]

kindly have a look on below doc link. 

https://docs.servicenow.com/bundle/newyork-mobile/page/administer/mobile-employee/task/va-in-me.html

[geet]

Hi Harsh,

I have checked the link that you have shared. It says connect chat is not supported in mobile app as follows:

But the chat option which we have on Service portal, can that be configured?

I am not sure how it was configured over service portal. Want to understand that and also want to know if the same can be configured in now mobile?

Please suggest!

Regards,

Geet

[Harsh Vardhan]

mobile app works differently, configuration has been done on form of applet. 

according to the doc, its not possible. lets wait from other folks , if you find any workaround for that. 

[Joshwa Antony S · Accepted solution]

Hello Geet,

Yes as per the doc : https://docs.servicenow.com/bundle/newyork-mobile/page/administer/mobile-employee/task/va-in-me.html the type "Chat Launcher" is for Virtual Agent.

I tried a different way just for a test and its working, Try it at your end and see if it suits your requirement.

1. Create a Quick action menu

2. Create a function with type "URL"

3. Place the Quick action menu in appropriate launcher Body

Here is the connect chat screen from Agent app.

Please mark my answer correct/helpful if it helps to resolve your question.

Regards,

JAS