Hi All,
I have just started configuring mobile app ( using both Agent Mobile & Now Mobile) and i have a requirement to enable the functionality of Connect Chat over mobile App.
When we open ITIL view on our instance we have the functionality of Connect Chat on the right hand side in the profile as follows.
Can we configure the same in mobile App? If yes, then How ?
2)When we open the service portal, we have chat functionality there as well as follows:
when we click this chat option, a small new window gets opened on my screen for chat as follows:
Can we configure the same over Mobile App? If yes, then how?
Kindly help and suggest how this can be achieved?
Regards,
Geet
Hello Geet,
Yes as per the doc : https://docs.servicenow.com/bundle/newyork-mobile/page/administer/mobile-employee/task/va-in-me.html the type "Chat Launcher" is for Virtual Agent.
I tried a different way just for a test and its working, Try it at your end and see if it suits your requirement.
1. Create a Quick action menu
2. Create a function with type "URL"
3. Place the Quick action menu in appropriate launcher Body
Here is the connect chat screen from Agent app.
Please mark my answer correct/helpful if it helps to resolve your question.
Regards,
JAS
