Connect Chat on Mobile App

[geet]

Hi All,

I have just started configuring mobile app ( using both Agent Mobile & Now Mobile) and i have a requirement to enable the functionality of Connect Chat over mobile App.

When we open ITIL view on our instance we have the functionality of Connect Chat on the right hand side in the profile as follows.

Can we configure the same in mobile App? If yes, then How ?

2)When we open the service portal, we have chat functionality there as well as follows:

when we click this chat option, a small new window gets opened on my screen for chat as follows:

Can we configure the same over Mobile App? If yes, then how?

Kindly help and suggest how this can be achieved?

Regards,

Geet

[geet]

Hi Jas,

Thanks for prompt replies!

Last query as you mentioned in 1 of your replies above the following 2 statements highlighted in bold:

If you trying for Agent app, create the record in ITSM Mobile scope

If its for Now app, create the records in ServiceNow NowMobile App Screens and Applet Launcher

i created that connect chat function by creating an update set in ITSM mobile scope. 

My query is, when do we actually use studio? i have seen few videos related to Mobile App, in which developers are doing their stuff by going into studio.

Could you please clarify the difference?

And if i also use studio to do my changes then how i will migrate it to my UAT instance?

Regards,

Geet

[Joshwa Antony S]

Hello Geet,

Studio is ServiceNow’s Integrated Development Environment (IDE) and is the preferred interface for building and modifying applications.

Doc: https://developer.servicenow.com/app.do#!/training/article/app_store_learnv2_buildmyfirstapp_madrid_servicenow_studio/app_store_learnv2_buildmyfirstapp_madrid_servicenow_studio_ide?v=madrid

Scope is nothing but Application scope:

Application scoping protects applications by identifying and restricting access to application files and data

Doc: https://docs.servicenow.com/bundle/orlando-application-development/page/build/applications/concept/c_ApplicationScope.html

All your development in Studio store in Current update set which you can migrate to next environment, no need of doing the development/changes again in another environment. Regards, JAS

[geet]

Hi Josh,

i know the difference between studio and application scope.

My query was to know the best practice like what we should actually follow.

Like i asked that you suggested me to do something for enabling connect chat on mobile app. I did it via creating an update set in the ITSM mobile scope. Now when i need to move my changes to UAT i have to take my update set to UAT.

This same thing i could have done via studio as well. right?and for that i just have to got to UAT and accept the new change in studio.

I am just trying to understand the best way to do that.

[Joshwa Antony S]

You can do the customization in mobile Apps using Native UI (Modules under System Mobile) and Studio.

Prefer to use studio, there are many things yu can do in single window and there are many capabilities.

Regards,

JAS