We are using the NowMobile app for Onboarding new employees. Some of the activities in the Lifecycle Events are configured to use e-signature templates. These activities require that the the employee read acknowledgment text and acknowledge that they read it. We have added the acknowledgment text in the box below.
On the desktop, this is working as expected. An acknowledgment shows at the bottom of the screen that they must check off before they can accept and complete the activity.
This used to also work in the NowMobile app. A box would pop up at the bottom of the screen requiring the employee to agree to the acknowledgment before the activity could be completed.
At some point this changed, and the acknowledgment box no longer pops up. The employee sees the Accept button and instead of the acknowledgment box popping up first, the activity is just completed. However, the acknowledgment text is still present and active in the e-signature template and works on a desktop so it must be something with the mobile app. Has anyone seen this or know how to fix it? We are in Vancouver about to upgrade to Xanadu.
