Edit error message "Could not execute the action"

[Saumya Nair]

Hi

We are on Newyork version and trying to include the Delegates functionality in the Agent Mobile app. Like the native app, this should provide the ability for the user to set their delegates while they are out of office.

I created a new Scoped Application, an applet Launcher, an applet and data items to show the List of delegates. The listing works as expected, but when I try to create a new entry or edit existing entry, it shows a message "Could not execute the action" in red.

Not able to able to figure out how to debug the errors or messages shown on mobile app. Any assistance with the error or debugging will really help.

To add, there are no errors in the System or Application Logs. Attached is the screenshot of the error displayed.

Thanks

Saumya

[Mohit Kaushik]

Hi Saumya,

Hope the below link will help:

https://community.servicenow.com/community?id=community_blog&sys_id=4e0deaa5dbd0dbc01dcaf3231f961914

Thanks,

Mohit Kaushik

[Saumya Nair]

Hi Mohit

The link works well for Classic UI. I am using the Agent App which is a native app. $m.do works only for the Classic UI.

Thanks

Saumya

[lloques]

Hello Saumya,

Have you managed to solve that issue? I have the same one.

Thanks,
Dawid

[Saumya Nair · Accepted solution]

Hi Dawid

Yes managed to resolve it recently with ServiceNow's help. 

In Table definition(sys_db_object), look for for 'Delegate', in the Application action section enable  the 'Can Update' and 'Can Create' options.

Thanks

Saumya