Edit error message "Could not execute the action"

Saumya Nair
Tera Expert

Hi

We are on Newyork version and trying to include the Delegates functionality in the Agent Mobile app. Like the native app, this should provide the ability for the user to set their delegates while they are out of office.

I created a new Scoped Application, an applet Launcher, an applet and data items to show the List of delegates. The listing works as expected, but when I try to create a new entry or edit existing entry, it shows a message "Could not execute the action" in red.

Not able to able to figure out how to debug the errors or messages shown on mobile app. Any assistance with the error or debugging will really help.

To add, there are no errors in the System or Application Logs. Attached is the screenshot of the error displayed.

 

Thanks

Saumya

1 ACCEPTED SOLUTION

Hi Dawid

Yes managed to resolve it recently with ServiceNow's help. 

In Table definition(sys_db_object), look for for 'Delegate', in the Application action section enable  the 'Can Update' and 'Can Create' options.

 

Thanks

Saumya

 

View solution in original post

7 REPLIES 7

Hi,

 

 

I did the same but still getting "could not execute action" error. Please help.

 

BeccaGib
Tera Contributor

I had a similar problem after upgrading to Orlando, clearing the app cache on my phone fixed it.

 

Wanted to post this in case anyone else with the same problem ends up here like I did. 

Vaibhav Sharma1
Tera Contributor

I am getting same error in stockroom audit also. While scanning and submitting an asset scan, mobile app is giving an error "Could not execute the action". 

Please assist