Enabling Surveys in Now Mobile

chuckn
Kilo Guru

Has anyone had any success setting up surveys in the Now Mobile app?  According to this page https://docs.servicenow.com/bundle/newyork-mobile/page/administer/mobile-employee/concept/mobile-emp..., users can "Take surveys" through the app...but I'll be darned if I can figure out how to enable that.

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Thanks!

8 REPLIES 8

Hi ,

Our requirement is to popup the survey when the user use the application for sometime ,may be for 5 minutes.or notify the user to take survey from the mobile. Is it possible to achieve? 

chuckn
Kilo Guru

We ended up doing something similar, Alex.  We enabled the com.glide.mobile-employee.survey plugin, which looks to install a bunch of Angular providers for formatting surveys on mobile.  Then we created a Surveys applet (although we don't intend to make that the way to access them long term) which links to /mesp?id=me_surveys2

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mesp is an OOB Service Portal page for mobile, and me_surveys2 is a new page we created.  We cloned the My Surveys widget for the me_surveys2 page so that we could change the client controller to point to me_take_survey (OOB) instead of take_survey:

function($scope, $rootScope,$timeout) {
  // widget controller
  var c = this;
	var bc = [{label: c.data.widgetTitle, url: '#'}];
	$timeout(function() {
		$rootScope.$broadcast('sp.update.breadcrumbs', bc);
	});	
	$scope.redirectToSurvey = function(id) {
		location.href = "?id=me_take_survey&instance_id="+id+"";
	}
}

All of that enabled someone to use the Now Mobile app to pull up the My Surveys widget in an in-app browser window to see the surveys assigned to them and complete them within the app.

saranyavs
Tera Expert

Hi All, Can you please elaborate step by step configuration of survey in Now app NewYork..I could not find anything related in servicenow docs.

Hi,

The link bellow might help https://hi.service-now.com/kb_view.do?sysparm_article=KB0827848

Regards,

Dana