Hi, Now mobile home page launcher should redirect users to esc portal

[soumya17]

Hi all,

I want homepage existing applet launcher to redirect to ESC portal, so when user login to now mobile app, he directly see portal page (on click of home button)

at the moment homepage shows as below(attached image)

how can i achieve it..
i have followed below community post , but i am unable to figure out
https://www.servicenow.com/community/mobile-apps-platform-articles/now-mobile-url-applet-example-vir...

Thanks

[Sanjay191]

Hi @BHARATH KUMAR 1  and @soumya17 

Launcher Tab vs. Screen Tab

A Launcher Tab is mainly used as a container for navigation options. You cannot directly configure a URL or navigation destination on the Launcher Tab itself.

If your requirement is to redirect users directly to the ESC Portal, you should use a Screen Tab instead.

Recommended Configuration

Create a Screen Tab and add a Mobile Web Screen inside it. In the Mobile Web Screen, configure the ESC Portal URL as the destination.

The flow will be:

Home Tab → Screen Tab → Mobile Web Screen → ESC Portal

When the user clicks the Home Tab, the configured Web Screen will open and automatically redirect the user to the ESC Portal.

Role-Based Redirection

You can also make this role-based by applying User Criteria to the Screen Tab.

For example:

• Specific users/roles → Redirect to ESC Portal
• Other users → Continue with the normal mobile experience

If Everyone Should Go to ESC Portal

If the requirement is that whenever a user accesses the Home Tab, they should always be redirected to the ESC Portal, configure the Home Tab as a Screen Tab with a Mobile Web Screen.

Important: Make sure you use a Screen Tab, not a Launcher Tab, when the primary requirement is direct redirection to the ESC Portal.

Please refer above and below screenshots for the more clearity 

If you found my response helpful and it answered your question, please consider marking it as the accepted solution and giving it a thumbs up. It helps others in the community find the solution more easily.

Thank you!

[BHARATH KUMAR 1]

Hi @Sanjay191 

Thanks for the response. It really helped me.

I am able to route the now mobile to ESC portal with creating the new screen.

But i am noticing that the loading is taking little more time for opening the ESC page in now mobile. is there any way we can open the ESC without any time delay.

Thanks.

[Sanjay191]

Hi @BHARATH KUMAR 1 

yes it will take some time , but yes we can optimize it from the esc portal side like in widget and page. we can't  handle it from the now mobile side. it portal side configuration required for this.

If you found my response helpful and it answered your question, please consider marking it as the accepted solution and giving it a thumbs up. It helps others in the community find the solution more easily.

Thank you!

[Sanjay191]

Hi @BHARATH KUMAR 1  and @soumya17 

If you found my response helpful and it answered your question, please consider marking it as the accepted solution and giving it a thumbs up. It helps others in the community find the solution more easily.

Thank you!