Download email as .eml file from Email logs

[Raghav Kakkar]

Hi ServiceNow Community,

I have a requirement to change email template such that mobile view of the email is different from desktop view. I have made these changes and I now want to test out how it looks like. As non-prod instances are not linked to any email, the emails are in send-ready state. Enabling the email also seems to be an issue because we will need to disable all notifications and then test it out.

Therefore, I wanted to know if I can download the email in .eml format from the email logs itself so that I can simply open it in my mobile and see how it looks like.

Any suggestions?

Thanks and Regards,

Raghav Kakkar

[PaulSylo]

Hi @Raghav Kakkar  I think you can do that. you can achieve with by linking your email client like Outlook and saving it as or download it as .eml format or directly you can download them as .eml messages and see how this looks in mobile view. I think you are on a right path

[harshi2]

hey can i know how to download it as eml files directly from servicenow sys_email table

[pbusch]

Can you share how to accomplish this , harshi2?