Hiding a category/items in Now Mobile

Rudi2
Giga Guru

Hi Guys

Hi would just like to know how we can hide sp categories from the now mobile app.

Using availability on the catalog item only works for the Classic app unfortunately.

 

Any Ideas?

 

Thanks

8 REPLIES 8

Sanjay Bagri1
Tera Guru

Please can you share the Screen

Hi Sanjay. I do not have a screen or screenshot to share. I am sure there's other people with the same issue.

 

1. Download the Now Mobile app

2. add your instance on there and choose your catalog

 

you can see the items are the same as your catalog on the desktop. even though you selected the desktop only option on the catalog item. This only applies to the Classic Mobile app.

Rudi2
Giga Guru

The Only Option we have so far is to add a mobile only catalog and categories and select that catalog for the Now Mobile App.

Yang Lu
ServiceNow Employee
ServiceNow Employee

Hi, this is now addressed in Paris.

find_real_file.png

This is an enhancement because technically this capability only existed for the classic application which was labeled everywhere in the catalog form.