Mobile Ui rule Not working for hiding urgency filed for "incident creation" form

[tabrez ahmed]

Hello

I have created Mobile Ui rule in sys_sg_ui_rule table  for hiding urgency filed when assignment group = Demo facility

for "incident creation" form in ITSM agent mobile app . But it is not working it worked once and then changes got reverted automaticlly  after refresh

-I have tried giving order number and also Tried with "sys id of group name in condition but it is not working 

- it worked once below is the screenshot where urgency is hidden when I created Ui rule

This is screenhsot of ui rule and 

this is screenshot of ui action

Can someone Help?

[Community Alums]

 I had did same type stuff where I need to made mandatory hold_reason field when State changes to On Hold
So for that I used both Operation first Set Visibility then Set Mandatory this field and triggers on Load and On change

[tabrez ahmed]

No it's not working 

[Bhushan216 · Accepted solution]

Hello Tabrez,

Please change the trigger from OnLoad to OnChange and let me know.

Thanks,

Bhushan

[tabrez ahmed]

Thanks! Now It's Working for "incident Creation" form after I changed it to onChange But When I'm Trying same for "Edit" Input form Screen it is not working  I tried both conditions onChange as well as onLoad  any idea on this?