The Zurich release has arrived! Interested in new features and functionalities? Click here for more

How to add details on RITM details on Request level approval

Aparna Gurav
Tera Contributor

Hello Team,

Need your help,
Can anyone advise on how to display RITM details at the request-level approval? Currently, it appears like this 

AparnaGurav_1-1758268122770.png

 



AparnaGurav_0-1758268074181.png

 

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@Aparna Gurav 

I don't think you can show as REQ is parent and RITM is child.

There is no field on REQ which holds reference to RITM and hence you cannot dot walk and bring anything.

May be you can try to use some custom logic and screen etc along with scripting.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader