How to change Mobile UI/ APP Profile View?

[Vespertinus]

Hello community,

How to change Mobile UI (UI16) Profile View? In normal Browser UI if you click on the User Name (Top right corner) and select "Profile" then you get the "Self Service"-View displayed. In The Mobiel UI / APP Profile Button shows the "Default" View. How to change that to "Self Service"? Why is there a different view used.

Thx & best regards

Vesp

[Chuck Tomasi · Accepted solution]

Mobile apps and browsers should be using the "Mobile" view. When one is not available, it reverts to the default view. Create a Mobile view for the user page and you should be fine.

http://wiki.servicenow.com/?title=View_Management

[Chuck Tomasi]

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Thank you

[Vespertinus]

Hello Chuck,

thanks for very fast reply. Actually that quickly helps in forcing to show a diffrent view. I created a view rule to do that for mobile access and sys_user table to show "ess" view (like Desktop Browser does). But actually this is now valid for all User records i open in mobile APP. Also the users that i may want to manage. How to set condition to only use the "ess" view if user clicks on "Profile" and "More Details.." in Mobile UI?

Thx and br

Vesp

[Chuck Tomasi]

Configuring the Profile button to go to a specific link is not possible at this point.

I invite you to open an enhancement request! Our product managers DO listen.

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