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How to disable geolocation tracking on mobile agent app

Moin Kazi
Kilo Sage
Kilo Sage

6 hours ago

Hello,

 

How can I disable geolocation tracking in the mobile agent app? I don't want the location map to appear when the location field is displayed on the mobile screen. Only the location name should be visible, similar to other reference fields.

 

I have checked my instance and confirmed that the plugin com.snc.geolocation is installed. Are there any system properties available to disable this feature in the Mobile Agent app? I couldn't find any relevant information in the ServiceNow documentation.

 

Thanks

Moin

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vignesh parthib
Tera Guru

6 hours ago

Hi @Moin Kazi 

 

There is no documented system property (like glide.geolocation.enabled or similar) to globally disable the geolocation rendering in the Mobile Agent app UI.

 

To stop the Agent app from tracking a user's live location, uncheck the Geolocation tracked checkbox on the user's record or disable it globally via Geolocation > Administration > Geolocation Properties. This stops background tracking but does not remove the map view on static Location reference fields.

 

Please refer Link attached:

KB0864125
UI LocationTracking.

 

Thanks,
Vignesh
"If this solution resolves your issue, kindly mark it as correct."

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Moin Kazi
Kilo Sage
Kilo Sage
In response to vignesh parthib

5 hours ago

Hi @vignesh parthib ,

 

I already checked the path Geolocation > Administration > Geolocation Properties, but there are no system properties available to disable this feature. There are only a few properties to configure it.

MoinKazi_0-1759673440768.png

 

Thanks

 

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vignesh parthib
Tera Guru
In response to Moin Kazi

2 hours ago

Hi @Moin Kazi 

 

I Just gone through geo plugin , Yes your correct on property Could you try below approach

 

the "Geolocation tracked" checkbox is found on the User record in the sys_user table in ServiceNow.

However, it may not be visible by default, depending on your form layout or role permissions. Here's how to find it in table and make it visible if needed

 

  • Navigate to User [sys_user] table

  • Open the target user record

  • Find the checkbox: Geolocation tracked

  • Uncheck it

Thanks,
Vignesh
"If this solution resolves your issue, kindly mark it as correct."

 

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