How to hide a popup message on now agent app?

[humza_abdullah]

Hi Everyone,

I'm trying to stop this popup from showing.
It says "Attachments upload failed" even though the attachment was definitely uploaded.

This shows up after I upload a signature (text or image) from a custom footer function.

I followed this ServiceNow Doc https://www.servicenow.com/docs/bundle/xanadu-mobile/page/administer/tablet-mobile-ui/task/signature... 

Any help will be appreciated.
Thank you.

[Bhuvan]

@humza_abdullah 

Check if the issue is due to known problems PRB1485101, PRB1350203

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752097

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957944

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Bhuvan]

@humza_abdullah 

Did you get a chance to review this as I believe the information provided should answer your question

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[kaushal_snow]

Hi @humza_abdullah ,

Unfortunately, ServiceNow does not provide a built in toggle to disable or suppress that specific error popup in the mobile context...............This is a known issue and many users has raised in the past...

You can check below step as per my understanding in the past:

>> Custom Client Script / UI Script (Conditional Display)

On the Now Agent form, you could write a client script that detects this specific error popup state and intercepts or suppresses it for example, checking for text or event identifiers and preventing the notification. This approach relies on injecting custom JS which may not be fully supported in mobile context, and requires carefully testing across app versions....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.