ITSM Mobile Applets Missing in Studio

[Gage]

I am trying to make some changes to the Pending Approvals and Completed Approvals applets in the ITSM Mobile application using Studio. These applets are selectable from the Applet Launcher Screen, but they do not appear in the Applets category on Application Explorer.

It appears that these records are in the sys_sg_list_screen table. I can see the Pending Approvals and Completed Approvals along with the other Applets in the screen above in this table. I created a new record in this table and verified that this new record shows in the Studio:

I pulled in every field to see if it was filtering on something but I didn't find any commonalities. Application for those records is ITSM Mobile - I was expecting to see something different as it's not showing up in the Studio.

I am ultimately trying to get attachments to show on approval records. I understand I may need to do something about the attachments not being referenced on the sysapproval_approver table but I'm trying to get over this first hurdle. Here is some documentation I found that describes adding attachments to list screens. I have verified that this documentation works on the RITM Applet. Without being able to see the Approval Applets in the Studio, I'm not sure how to replicate this.

https://docs.servicenow.com/bundle/rome-mobile/page/administer/tablet-mobile-ui/concept/sg-mobile-at...

[PaulSylo]

Hi Gage,

These "Pending approval" and "completed approvals" are part of the Old Now mobile application which is not accessible now from the studio. Still, you need to access outside the studio only. you have to get the screen as mentioned earlier "sys_sg_list_screen " edit the field and include the attachment options in M2M segments screens.

note: I don't think you can achieve this easily. Because these approvals are built on approval records and most likely the attachment is at the RITM/Change level. you need to script or bringing business rule or find other option to bring this attachment in approval applet

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