[Mobile Agent] Reference qualifier in create new record action

[Community Alums]

Hello,

I am working with Mobile Agent application. I have created action to create new incident, but reference qualifiers do not work on mobile view. For example for Affected CI field. For my understanding reference qualifiers should work on mobile view same as in the Classic UI.

Reference qualifier for Affected CI works fine in the Classic UI.

Configuration that is applied:

Affected CI is filtered based on type (value: 'infrastructure', label: 'Internal') and it displays only CI from Class: Platfrom.

I have read this article: Advance Reference Qualifier on the Mobile Agent App does not work and makes the field non-editable r...

I have added Type field to the mobile action, but nothing changed.

I have also tried to remove Dependend field in Classic UI to test if it change something, but no.

Do you have any idea how to solve this issue or what could be the reason?

[Rameswar1]

Hi Anna, are you using a scripted action item?
Please note, the mobile app does not support advanced reference qualifiers with script action items. Only new and update action items are supported.

[Community Alums]

Hi Rameswar, yes I have used scripted action item. Thanks for this information.

[Community Alums]

Finally I have changed the whole configuration and by using Parameter Screen with inputs I managed to filter field with EncodedQuery

Input Attributes

Name: Conditions

Value: <EncodedQuery>

Input form screen attributes for inputs (servicenow.com)