I want to add an advanced reference qualifier to a field on the create-an-incident input form in Agent Mobile. From
Mobile Skill Building: Supporting advance reference qualifiers on functions (a great video - thank you, David Ha!) I think I need to move the ref qualifier from the variable to the dictionary entry to make that work.
The ref qualifier in the variable has been working in the portal for years. When I add it to the dictionary entry and change the variable's ref to Simple with no conditions, it no longer works in the portal. So that's one problem: why does it work in the variable but not in the dictionary entry?
The other is that I can't even get an unfiltered list for that variable on the create-an-incident input form in mobile. I just get a message 'No items available'. I'm sure there's something missing from my mobile set-up of that variable but I can't figure out what it is.
Details
We have a custom table for Rooms [u_rooms] with a reference field for building that refers to the OOB Building table [cmn_building]. We use a room reference field on our incident form (record producer) and on many RITM forms (usually in variable sets). In all cases, we've got advanced reference qualifiers on the variables (not the dictionary) to filter the room list by building and active status. It works in the portal with or without the semi-colon when the ref qualifier is on the variable.
u_building_name and u_activeactive are columns on the u_rooms table
u_building is the variable on the incident form
Thanks in advance for any help!
