Mobile push notifications not sending on Android
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‎11-19-2024 08:43 AM
We are currently facing the issue, that the mobile push notifications are sent out to iOS devices, but not to Android devices. The in-app notifications are showing, but not the screen notification. I checked the logs, (now/nav/ui/classic/params/target/sys_push_notification_list.do) and the notifications were sent out with "success" to the devices - but on the device they were not showing. On iOS devices, everything works as expected. Is this a known issue? most of the notifications we use are out of the box.
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‎11-19-2024 11:18 AM
Hello @annamarieke
Has this ever worked?
Can you pls refer below support article:
https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0860070
Please mark the answer as helpful and correct if helped.
Kind Regards,
Ravi Chandra
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‎11-20-2024 01:59 AM
Hello, yes, this has once worked for Android. Thanks a lot for the support article. However, we do not have a custom app and we use the ServiceNow Request Application as Push Application.