Mobile push notifications not sending on Android

annamarieke
Tera Contributor

We are currently facing the issue, that the mobile push notifications are sent out to iOS devices, but not to Android devices. The in-app notifications are showing, but not the screen notification. I checked the logs, (now/nav/ui/classic/params/target/sys_push_notification_list.do) and the notifications were sent out with "success" to the devices - but on the device they were not showing. On iOS devices, everything works as expected. Is this a known issue? most of the notifications we use are out of the box.

2 REPLIES 2

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @annamarieke 

Has this ever worked?

 

Can you pls refer below support article:

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0860070

 

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

annamarieke
Tera Contributor

Hello, yes, this has once worked for Android. Thanks a lot for the support article. However, we do not have a custom app and we use the ServiceNow Request Application as Push Application.