Now Mobile - Multiline text field blank after saving draft
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05-22-2024 03:13 PM - edited 05-22-2024 03:14 PM
I noticed in the Now Mobile app that multi-line text values are not properly restoring in a draft item. I'd like to see if others observe this issue. Reproduction steps:
- Go to a catalog item and enter a value for a multi-line text field
- Save a draft
- Leave and open the draft via My Requests
- Observe whether the multi-line text field appears blank
- Leave it as-is and submit
- Observe whether the original value you entered shows up in the ticket (it does for me, thought it appeared "blank" when filling the form).
I am not sure if this is a problem in just my instances. My instance is on Washington. Can anyone else reproduce this?
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07-17-2024 01:49 AM
Hi @funkeke
Have you got any solution for the above query..
Because, we are also facing the same issue....
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08-15-2024 07:09 AM
Not at this time. I have not looked into fixing it, since it is a platform bug, I expect ServiceNow to fix it eventually, and don't want to customize related components.
