How to customise the Order Now, Add to Cart and Save as Draft buttons in Now Mobile

RichardSaunders
Tera Guru

Hi everyone,

I’m trying to work out how to customise the Order Now, Add to Cart, and Save as Draft buttons on the catalog item page in the Now Mobile app. I’ve set up my catalog items successfully using Mobile App Builder, and everything functions correctly, but I’d like to change the visibility and behaviour of these buttons.

Setting the Cat items No order now = true doesn’t hide the Order Now button, and I can’t find any options within Mobile App Builder that control these specific buttons. Ideally, I want to hide the Order Now button completly, and possibly remove or restyle Save as Draft.

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Has anyone managed to do this in Now Mobile (MESP)? Are these buttons part of the me_sc_cat_item page or handled by a standard widget that can be overridden?

Any guidance or examples would be appreciated.

Thanks,
Richard Saunders

3 REPLIES 3

kaushal_snow
Mega Sage

@RichardSaunders ,

 

These buttons are driven by the underlying catalog item widget and mobile portal settings rather than directly by the Mobile App Builder UI, so you would typically hide or restyle them by cloning or overriding the OOB widget (for example the me_sc_cat_item or linked widget used by MESP) and introducing logic based on variable/metadata (such as a new boolean on the catalog item that you check in the widget controller) or by using a page route map that redirects the Add to Cart action to your custom cart page......

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/

Ankur Bawiskar
Tera Patron
Tera Patron

@RichardSaunders 

what the agent will do if you hide "Order Now" then how submission will happen?

Check if these are buttons on that widget?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

By using Add to Cart so the customer is forced through our custom cart with approval process