NOW Mobile Users cannot see anything unless they are given admin temporarily

[Mark Endsley]

Hi Everyone,

We are facing an odd problem with an OOTB mobile implementation. Now Agent seems to be working normally, but our NOW mobile users can't see any of the OOTB applets. This can be remedied by granting a user admin access, then having them reopen the app. Once this is done once everything seems to work fine.

User who hasn't been granted admin once:

User who has been granted the admin role then had it taken away.

It is almost as though there is something that needs to be accessed once that normal ITIL users cannot get to. We are running this out of a Blackberry container.

NOW Agent seems to work fine...

Any ideas?

EDIT: I should add that even after revoking the admin role the users that were temporarily granted it can see everything we'd want them to.

[Mark Endsley]

She said that logging out and logging back in fixed it. I'm not sure why the issue happened in the first place, but at least it went away. We'll have to see if it happens when we add more testers.

[Muralidharan BS]

Thats great, what version of the app you were using? 

Once I updated the app and I was unable to login, then I have to clear the cache and it worked. We created that as a step by step KB to use it for other users. 

[Mark Endsley]

Now Mobile for BlackBerry 13.4

[Muralidharan BS]

Nice we are also using BlackBerry,