I have installed "ServiceNow Now Mobile" app in my phone. How can I access Service portal in mobile app?

[Vaishnavi35]

Hi,

I have installed this Plugin "com.glide.mobile-employee" in my instance and have installed the app in my phone.

I do not see Navigator like how we have in "Classic" app. In Classic app I can see Navigator and "Self-Service" Application where we have our "Service Portal" module.

In Now Mobile app I do not see it. Help? 

Because we are planning to create one more portal and access it via mobile.

Thanks,

Vaishnavi

[RaghavSh]

There is a separate portal with suffix /mesp

Since now mobile is applet based application, it does not work like classic mobile.

 You can assess service portal pages with /mesp in mobile app using URL type applet.

[Vaishnavi35]

I have created the Portal with URL/ehs.

I have two Service Portals added as modules in "Self-Service" Application.

So I want to either add this Application or add these two Service Portals.

I had "Classic" app which has hamburger icon and Navigator bar, the "ServiceNow Now Mobile" app is not having that. 

I need help in adding Service Portal.

If you can help with the Navigation?

[Muralidharan BS]

HI Vaishnavi,

The ServicePortal from desktop is reengineered for mobile. There will be a navigation tab called Services, which will be your portal for catalog items. Information will be your portal for Knowledge Article. 

Most of the catalog items and KBs are rendered best for the mobile use, however there are very few unsupported fields in mobile which wont work as expected in Desktop Service Portal.

Service Catalog in mobile - https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/concept/now-mobile-catalog.html

[Vaishnavi35]

Under "Services" I do see Knowledge Articles and Catalog items.

But I want to have a Navigation bar like how we have in "Classic" app.

Where I can see the Portal.

I have created another Portal.

These two portals are part of "Self-Service" Application. This Application was visible in the Navigator bar for "Classic" app.

For "ServiceNow Now Mobile app" its not visible. Help?