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Prevent screenshots in ServiceNow Agent mobile app on iOS?

Trevor Nelson
Tera Contributor

‎03-20-2024 12:58 PM

I am aware of system property "glide.ui.m.blur_ui_when_backgrounded", which--besides doing what it says--prevents the user from taking screenshots of the app on Android. 

 

Is there a way to do the same on iOS? We are using the Intune version of the Agent app, so either a ServiceNow flag or Intune setting would work.

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Trevor Nelson
Tera Contributor

‎03-25-2024 08:52 AM

FYI, I opened a Case with ServiceNow and their response was that they had investigated this internally but found it could not be implemented by their app, because it is a limitation/feature of the iOS operating system.