Push notification triggered by event from Workflow

Pavel Rodin · ‎08-19-2020

Hello dear Servicenowers!

I am getting familiar myself with Mobile Agent app now and very excited about it. There is a requirement to add more push notifications. From the current process implementation it is more convenient to make it through events (from Workflow) rather than based on condition. Unfortunately, when checking out Push notification definition I've not found an option to trigger it by an event (similar to email notification). Am I missing something or it's simply not available?

Thankful for any info!

Parneet1 · ‎08-19-2020

Hi Pavel,

I have recently created custom push notifications and triggered them using event in workflow. To your point, by using advanced view, we are able to see more fields which might not be relevant to push notifications but some of them can still be used. The ones that I have used are:

1. Send when: Event is triggered

2. Send to: Event param 1 contains recipient

These 2 are only available in advanced view. I understand various other, seemingly irrelevant fields might become available as well, but I see a point in that too. There can be a use case to trigger both email as well as push notifications (I had a scenario like this as well) for the same condition and to the same recipient. Here, we can make use of 1 notification to trigger both the email and the push. It works well. If we want to trigger just the push, we can remove values from email-specific fields (subject, Message HTML, Email Template) and select 'Push Message Only' checkbox.

I hope it helps. Let me know if you have further questions about it.

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MrMuhammad · ‎08-19-2020

Hi,

Can you try changing the view to Advance by clicking the Advanced view under related links and check if you are able to select Event is fired?

Let me know if you face any issues.

Thanks & Regards,

Sharjeel

Regards,
Muhammad

Pavel Rodin · ‎08-19-2020

Hi,

I know what you mean and have checked that first thing. No, the advance view UI Action changes the view of the form. It's same table as for email notifications so it simply enables Advance email notification form view with the fields not relevant for mobile push notification.

Max Gonzalez · ‎08-19-2020

Hi @Pavel Rodin

As Muhammad and Parneet say, you need to change the view. Actually I think that the only that doesn't show the combo is 'Push Notification'

Hope it helps!

Max

Pavel Rodin · ‎08-20-2020

Hey Max, thanks for suggestion. I am trying to do it this way, but no success so far. You can check my latest answer in this thread if you are interested in the details.