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Replacing native Settings tab in Now Mobile with custom Preferences screen

erraadithya
Tera Contributor

yesterday

We're building a custom Now Mobile app (Mobile App Builder) for a client, and they want the bottom navigation to show a custom "Preferences" tab instead of the native "Settings" tab.

We've confirmed:

The native Settings tab is a reserved tab type (no destination/launcher screen field — only Label, Active, and Icon), so it can't be repointed to a custom screen.

Our workaround is removing the native Settings tab and adding a new Launcher tab pointed at a custom-built Launcher screen that mimics the native Preferences UI (Language, Notifications, Security, Theme, Start my week, Analytics, Banners, Chart accessibility, Swipe from edge).

Our questions:

Are any of these native Preferences fields backed by exposed, bindable ServiceNow data (e.g., on sys_user or a mobile preference table) that we could wire into a custom Record/List section? Specifically Language and Notifications.

We found KB2987877 indicating Theme is controlled via UX Theme/UX Style records rather than user-level data — can this be exposed as a live, user-facing switcher in a custom MAB screen, or is it strictly an admin-configured, fixed setting?

For settings like Security (PIN/biometric), Start my week, Analytics, Banners, Chart accessibility, and Swipe from edge — are any of these exposed via API/table access at all, or are they purely native-shell/device-level with no ServiceNow-side hook?

Has anyone fully replaced the native Settings tab in a production Now Mobile deployment, and if so, what was your approach for handling the settings that don't have an accessible data layer?

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Vikram Reddy
Tera Guru

27m ago

Hello @erraadithya,

 

After digging into this: Language is the only one of these fields with a genuinely clean, confirmed data hook. Everything else on your list drops off fast, and a couple have no ServiceNow-side hook at all.

  • Language: confirmed on two layers, preferred_language on sys_user, and a sys_user_preference row with name user.language. Both are ordinary GlideRecord-readable and writable, so a Record or List section bound to either is low risk. One catch worth knowing before you build: there's documented drift between the two, changing one doesn't automatically update the other, so pick a source of truth and sync it with a business rule.
  • Notifications: there is a real table, sys_push_notif_app_install, which links a device install to a user and carries an Active flag that flips on login/logout. But that's push registration data, not the notification-category on/off switch shown in native Preferences. Binding to it tells you whether a device is receiving pushes at all, not the granular toggle UI.
  • Theme: KB2987877 is good news here, not a limitation. It confirms admins add custom options under Settings > Preferences > Theme by creating UX Theme and UX Style records and associating them. So the native picker is already a live, user-facing switcher, it's just choosing among admin-published UX Theme/Style records rather than reading a per-user field. I found no supported client-side call that lets a custom Launcher screen change a user's active theme association at runtime, so treat this as admin-curated, not user-owned.
  • Security (PIN/biometric): governed by instance-wide properties, glide.sg.require_mobile_application_pin and PINIdleTimeout, plus device biometric APIs. Admin-scoped configuration, not per-user instance data.
  • Start my week: no exposed table or property tied to this specific mobile preference. The closest platform control is glide.ui.filter.first_day_of_week, which sets a system-wide calendar default, not a per-user field you could bind.
  • Analytics: documented in the mobile admin guide as an enable/disable toggle for user-journey tracking, but no backing table or property is documented anywhere I could find, so treat it as native-shell state.
  • Banners and Swipe from edge: no documentation or exposed data layer for either, purely native-shell or device behavior as far as I could confirm.
  • Chart accessibility: real and documented, it renders charts with patterns instead of color, but it sits at the rendering layer, not behind any table or endpoint I could find.

On full production replacement: budget real time for a gap analysis with your client before promising parity. Language gives you a clean hook, Notifications gets you partway, and the rest is UI mimicry with no backing state, which turns into a support headache the first time someone asks why a toggle doesn't persist across devices.

One caveat: the docs I pulled these behaviors from span the Utah through Zurich release bundles, so sanity-check field availability against your client's actual instance version before you commit to the build.

 

Thank you,
Vikram Karety
Octigo Solutions INC

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