See which HR Cases were opened trough mobile app

[rafas_10]

Hi all, 

Is it possible to see which HR Cases were opened trough mobile app without being trough the source field? Because when a case is opened in our mobile app it has 'HR Portal' as a source.

Is it any other way?

Thanks!

[Ankur Bawiskar]

@rafas_10 

the only way is to determine via the source field if you are populating it via the mobile app

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sandeep Rajput]

@rafas_10 Apart from source, nothing else differentiates a case opened through mobile vs other platform.

[rafas_10]

@Ankur Bawiskar  and @Sandeep Rajput ,

Thank you both for the response.

Do you have any ideia where the auto-populating for the source field is being defined?

[Sandeep Rajput]

@rafas_10 Please refer https://www.servicenow.com/community/hrsd-forum/ootb-method-for-populating-the-quot-source-quot-fiel...