Thank you Ivan!
I'm somewhat new to mobile development and misunderstood how some of the functionality differs from the regular platform. I was able to figure it out though!
In case anyone needs some guidance, here's a better explanation of the issue, along with what I did to fix it. (I did this all in Studio btw)
Upon resolving an incident, we have several mandatory resolve fields that the end user needs to fill out. In the platform, these are UI Policies; however, in the Agent mobile app, the "Resolve Incident" button is an "Action Item."
In the action item, I needed to add two new "Item Parameters" in the related list for the "Resolve Incident" button. Next, map those "Item Parameters" to the values for the fields you just added. (you need to hit the black circle on the right to populate it)
Secondly, add the two new fields to the Action, these are found under Functions->Actions
In the related lists for "Resolve Incident" I added the two fields to "UI Parameters" then, to the "Action Parameter mappings"
Thank you Ivan!
I'm somewhat new to mobile development and misunderstood how some of the functionality differs from the regular platform. I was able to figure it out though!
In case anyone needs some guidance, here's a better explanation of the issue, along with what I did to fix it. (I did this all in Studio btw)
Upon resolving an incident, we have several mandatory resolve fields that the end user needs to fill out. In the platform, these are UI Policies; however, in the Agent mobile app, the "Resolve Incident" button is an "Action Item."
In the action item, I needed to add two new "Item Parameters" in the related list for the "Resolve Incident" button. Next, map those "Item Parameters" to the values for the fields you just added. (you need to hit the black circle on the right to populate it)
Secondly, add the two new fields to the Action, these are found under Functions->Actions
In the related lists for "Resolve Incident" I added the two fields to "UI Parameters" then, to the "Action Parameter mappings"
Thank you Ivan!
I'm somewhat new to mobile development and misunderstood how some of the functionality differs from the regular platform. I was able to figure it out though!
In case anyone needs some guidance, here's a better explanation of the issue, along with what I did to fix it. (I did this all in Studio btw)
Upon resolving an incident, we have several mandatory resolve fields that the end user needs to fill out. In the platform, these are UI Policies; however, in the Agent mobile app, the "Resolve Incident" button is an "Action Item."
In the action item, I needed to add two new "Item Parameters" in the related list for the "Resolve Incident" button. Next, map those "Item Parameters" to the values for the fields you just added. (you need to hit the black circle on the right to populate it)
Secondly, add the two new fields to the Action, these are found under Functions->Actions
In the related lists for "Resolve Incident" I added the two fields to "UI Parameters" then, to the "Action Parameter mappings"
